• Responsible for overseeing and leading all aspects of the Service Department
across all locations
• Direct point of contact for all Service Managers
• Lead, mentor, and support Service Managers and service teams across all
locations
• Establish performance expectations for Service Managers
• Be a part of all hiring, firing, warnings to employees, and performance evals for
the service department
• Oversee daily road service operations
• Ensure efficient road service scheduling is being done on a daily basis
• Create and monitor service KPIs for Service Managers and team
• Serve as a point of contact for customers if escalated service issues arise
• Follow safety and compliance requirements throughout each location
• Fleet vehicle management
• Collaborate with parts, service, and operations teams to ensure customer
satisfaction.
48 months of experience in the job offered or as a Service Manager Extensive experience with servicing heavy construction and mining equipment, including McCloskey brand equipment; demonstrated ability to manage equipment service teams. Monthly trips to branch offices in Ashley, Pennsylvania; Mechanicsville, Virginia ; and High Point, NorthCarolina.
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